Refund policy

At oopaa, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we offer a straightforward return process. Please review our Return Policy for important information regarding returns and exchanges.

1. Return Eligibility

You may return your product within 30 days of the delivery date for a full refund or exchange, provided that:

• The product is unused, in its original packaging, and in the same condition as received.
• You have your order confirmation or receipt.

2. Non-Returnable Items

The following items are non-returnable:

• Products that have been customized or personalized.
• Items that are missing original packaging or tags.

3. Initiating a Return

To initiate a return, please follow these steps:

1. Contact our customer service team at [insert contact email or phone number] to request a return authorization.
2. Provide your order number and the reason for the return.
3. Once your return is authorized, we will provide you with instructions on how to send the item back.

4.You are responsible for return shipping costs unless the return is due to a defective item or an error on our part. In that case, we will cover the return shipping costs.

5. Refund Process

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process your refund within 5-10 business days. The refund will be issued to the original payment method.

6. Exchanges

If you wish to exchange an item for a different size or color, please contact our customer service team for assistance. Exchanges are subject to availability

7. Damaged or Defective Items

If your product arrives damaged or defective, please contact us within 7 days of receiving your order. We will provide you with instructions for returning the item and will replace or refund your order as appropriate.

8. Customer Support

For any questions or concerns regarding our return policy, please reach out to our customer service team:

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